Yes, we strive to ensure the product you receive matches the images and descriptions on our website. However, minor variations in color or packaging may occur due to photography lighting or manufacturing updates. If you notice significant discrepancies, please contact us immediately for a resolution.

We require advance payment for delivery to ensure fairness for all customers. Unfortunately, some buyers cancel orders upon delivery or avoid contact, leading to wasted trips and costs for our team. By paying upfront, you help us minimize losses from repeated delivery attempts and focus on serving customers who are ready to receive their orders.

Returns are simple! Just contact our support team, and we’ll arrange a pickup. If your item has a warranty, our technical team will inspect it. Approved refunds are processed quickly, or we’ll send a replacement if preferred. Please ensure products are returned in their original condition with all tags/packaging intact.

Yes! You can subscribe to notifications for out-of-stock items directly on the product page. We’ll SMS you as soon as they’re available again. (Note: Restocking times vary based on supplier availability.)

Delivery timelines depend on your location and the product’s availability. Most orders arrive within [X days] for local addresses, but remote areas may take longer. You’ll receive real-time updates via SMS once your order is dispatched!